I want to...
chat with an operator online
make a general non-crime enquiry
say thanks for the service received
say that I'm unhappy with the service
make a complaint
contact the NWP Professional Standards Department
report a hate crime
request a Community Trigger review
make a Freedom of Information request
make a Data Protection enquiry
enquire about firearms licensing
enquire about abnormal loads
enquire about the Bikesafe scheme
submit a General Aviation Report via AOPA's OnlineGAR system
report suspicious activity/behaviour at a port/airfield
Contact our Recruitment team:
Team Email Phone
Police Officer recruitment SSFPCRecruitment@nthwales.pnn.police.uk  01492 804699
PCSO recruitment SSFPCSORecruitment@nthwales.pnn.police.uk 01492 804699
Specials recruitment SSFSpecialsRecruitment@nthwales.pnn.police.uk 01492 804699
Police Staff recruitment SSFPoliceStaffRecExt@nthwales.pnn.police.uk 01492 804699
Write to us:
North Wales Police Headquarters 
Glan-y-Don
Abergele Road
Colwyn Bay
LL29 8AW
* If you know the officer or department you wish to receive your letter please include this as the first line of the address.
Phone us:
Department Number Hours Available
Abnormal Loads 01492 805407 09.00 - 17.00 Mon - Fri
Bikesafe 01492 804135 09.00 - 17.00 Mon - Fri
Custody - Caernarfon 01286 670677 24 hours
Custody - St Asaph 01745 588888 24 hours
Custody - Wrexham 01978 348348 24 hours
Data Protection Enquiries 01492 805125 09.00 - 17.00 Mon - Fri
Firearms Licensing 01745 539394 10.00 - 14.00 Mon - Fri
Police Registration Certificates 01492 804120 09.00 - 17.00 Mon - Fri
Ports & Aviation Policing 01407 724444 09.00 - 17.00 Mon - Fri
Professional Standards Dept 01492 805427 09.00 - 17.00 Mon - Fri

In an emergency, dial 999

For non emergency calls, please dial 101 or 0300 330 0101

How much does it cost to call 101?

Calls to 101 (from both landlines and mobile networks) cost 15 pence per call, no matter what time of day you call, or how long you are on the phone.

The 15p cost of the call goes to the telephony providers to cover the cost of carrying the calls. The police and government receive no money from calls to 101.

Accessible contact methods:
  • SMS: 66767
  • NGT Relay (formerly known as TextRelay): 18001 101
Our partner agencies
North Wales Fire & Rescue (non-emergency enquiries) 01745 535805
Welsh Ambulance Services (non-emergency enquiries) 01745 532900
Betsi Cadwaladr Health Board 01248 384384
Ysbyty Gwynedd (Bangor) 01248 384384
Ysbyty Glan Clwyd (Bodelwyddan) 01745 583910
Wrexham Maelor Hospital 01978 291100
Anglesey County Council 01248 750057
Gwynedd Council 01766 771000
Conwy County Council 01492 574000
Denbighshire County Council 01824 706101
Flintshire County Council 01352 752121
Wrexham County Council 01978 292000
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