Text Messaging Service
This is the text messaging service available for deaf, deafened,
hard of hearing and speech-impaired people.
Follow these 4 steps to alert the emergency services via
Begin your message using the keyword ALERT
Make a new text message and enter the details
• Which emergency service you require? (Police, Fire, Ambulance,
Coastguard or Mountain Rescue)
• Your name
• Your disability (i.e. deaf, hard of hearing, speech
• Your location (street name and town, motorway name and
junction, any landmarks)
• What has happened
Choose ‘send’ to send your message to the emergency
Send to: 66767
Message sent, what next?
Your message is then sent to the control room that takes calls for
The police will alert all the required services and tell them where
you are and details of what has taken, or is taking, place.
You must leave your phone switched on after you have sent the text
message, as the control room will reply to confirm that they have
received your message and that help is on its way to you. They may
also need to ask more questions.
Important: You must have credit on your mobile
phone to use this service.
It is not guaranteed that text messages will arrive straight away,
it depends on the mobile phone networks and service providers.
North Wales Police cannot be held responsible for delays in
receiving messages. Until you get a reply please try other ways to
contact the emergency services.
North Wales Police SMS text messaging system is provided
as an alternative means of access to the emergency
Any deliberate misuse or abuse of the system will be
investigated and where appropriate action will be taken which can
result in the loss of your mobile phone service and/or a fine or