Don't tie up the Line - THINK! Before
you dial 999
Each year our Force Communications Centre receives over 100,000
emergency and over 400,000 non-emergency calls.
Every false or inappropriate 999 call to North Wales Police
takes up precious time and prevents someone who really needs our
immediate help from getting through to us, so please think twice
before calling our emergency number.
In the past, people have dialled 999 for the most absurd
reasons. One man called us to make a complaint about BT, and
another to tell us that his son was refusing to go to bed! We’ve
had 999 calls about wheelie bins, parking tickets, and even
prescriptions not being delivered.
These are not police matters, and certainly not
We take the implications of hoax and malicious calls
very seriously. Making hoax calls to any emergency service is a
criminal offence, and we do have powers to prosecute people for
misusing the 999 system. People found to be consistently making
hoax calls are highly likely to face prosecution.
We would encourage you to call 999 when:
- A life is in danger or someone is being physically threatened,
or if you are witnessing a crime happening at the time, or think
the offenders are still nearby.
- You witness or are involved in a serious road traffic collision
where someone is badly injured, or when vehicles are causing an
obstruction or danger to other road users.
Otherwise please call our non-emergency number – 101,
after considering other ways in which you can make contact or
find the support you need.
Don’t forget – other ways to make contact or find the support
There are a number of other ways in which you can access North
Wales Police to get the information you need, or other partner
organisations who may be better placed to help depending on your
issue. We urge you to consider these before calling us, and help us
to make the most of our resources to ensure a safer North
the Search facility on our website
information on a range of topics
Advice & Support section
for advice on how to
keep yourself, your family, your community and your property
secure, plus information on road safety and ways to reduce the risk
If you are concerned about Anti-Social Behaviour
The police might not always be best placed to deal with your
complaint, for example if the issue is noise nuisance, abandoned
cars or problems with your neighbours. Often your local council or
housing association will be able to provide the support you
here for a list of partners who may be able to help you.
There are other ways to contact us too, please click on an
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