Action Fraud is coming to Wales
From rogue builders to online shopping scams -
fraud is big business.
Latest national figures suggest it is a £73
billion a year crime – and that’s only based on the crimes that are
reported and recorded.
The four Welsh police forces have now signed
up to Action Fraud - a UK-wide scheme which will revolutionise how
fraud and financially-motivated crime is reported by the public and
recorded and investigated by police.
From today (Monday 3rd December), Action Fraud
provides a single point of contact for fraud victims where they can
both report a fraud and seek guidance and advice.
Detective Chief Superintendent Adrian Erasmus,
head of the Wales Regional Organised Crime Unit said: “Action Fraud
will support victims, help prevent fraud and better enable the
Welsh police forces to investigate crime by giving us the national
picture on fraud instead of dealing with cases in isolation.
“Fraudsters can target people in Wales
regardless of where they are based, so by providing a national
reporting centre we will be in a much stronger position to tackle
“By working together, Action Fraud and the
four Welsh forces will be able to offer a better level of service
to the public and, ultimately, bring more offenders to
Action Fraud provides a clear signpost for
reporting all types of fraud, including identity theft, investment,
credit card and consumer fraud. At the same time it gives law
enforcement and counter-fraud agencies better information to better
target fraudsters, better protect the public and bring criminals to
justice, by providing vital information to the National Fraud
Intelligence Bureau (NFIB).
This collaboration between local forces, the
NFIB and Action Fraud will help tighten the net on fraudsters.
Jamey Johnson, Head of Action Fraud said:
“Fraud is not a victimless crime. It can devastate lives and it’s
vital we take strong action to prevent people falling foul of
criminals who prey on the vulnerable.
“Following a successful pilot, by April 2013
every police force in England and Wales will be using Action Fraud
to report incidents of fraud and internet crime in their
area. Action Fraud is already the UK’s one-stop-shop for
fraud advice and reporting, and has helped more than 300,000 people
deal with the consequences of fraud and internet crime.”
If individuals or business operators want
advice or support on fraud they are encouraged to call Action Fraud
on 0300 123 2040, Textphone 0300 123 2050 or visit their
website to get advice and
guidance on protecting yourself from fraud.
The top 4 reported frauds (over the last 3
- Advance fee frauds
- Banking and credit industry fraud
- Online shopping and auctions
- Computer software service fraud
Example of Advance fee fraud
Payment Protection Insurance (PPI) fraud
continues to be reported in large volumes and accounts for 30% of
this category. This happens when people pay upfront to secure PPI
claims, but then find they have been the victim of fraudsters and
can end up losing considerable sums of money.
Action Fraud facts:
Since Action Fraud launched in October
- Over 116,000 crime reports have been received
- The total value of crime reported to Action Fraud is over £1.11
- In August 2012, the contact centre saw its busiest month, with
almost 22,000 calls.
- Overall customer satisfaction with the contact centre over the
last three years has averaged almost 95% every month.
- Since the introduction of ‘information reporting’ in August
2011, over 44,000 reports have been received.
- Since the introduction of the Attempted Scams and Viruses tool
in December 2011, over 35,000 attempted scams and over 2,100 virus
reports have been received.
What the public can do to help
- Be extremely wary of post, phone calls or emails offering you
business deals or prizes out of the blue. If an offer seems too
good to be true, it probably is. Always question it.
- Destroy and preferably shred receipts with your card details on
and post with your name and address on. Identity fraudsters don’t
need much information in order to be able to clone your
- Many frauds start with a phishing email. Remember that banks
and financial institutions will not send you an email asking you to
click on a link and confirm your bank details. Do not trust such
emails, even if they look genuine.
- Do not give any personal information (name, address, bank
details, email or phone number) to organisations or people before
verifying their credentials.
- If you are concerned about the source of a call, ask the caller
to give you a main switchboard number for you to call them back on,
or hang up and call your bank back on the legitimate phone number
printed on your bank statements.
Don't use the same password for more than one online account and
never use banking passwords for any other websites