I am unhappy about something

Our officers and staff work extremely hard to ensure North Wales remains one of the safest areas in the United Kingdom to live, work and visit.

Like any organisation, we try to provide the highest quality of service. But we recognise that we might not always get it right.

Your feedback is important in helping us to raise our standards and prevent future complaints from occurring.

To help direct you correctly, first please check if any of the options below relate to your issue:

None of the above?

If you are dissatisfied with a member of North Wales Police, or the service you have received from us, please complete the form below.

Where possible, we would like to understand your issue, say sorry and put things right. We will use constructive feedback to enhance our learning and develop our service delivery.

North Wales Police Dissatisfaction Form

PDF Download

If you prefer, you can download and complete the form as a PDF.

Please return the completed form to force.control@nthwales.pnn.police.uk

What will happen?
  1. Your form will be delivered to the Managed Resource Unit (MRU) within our Control Room
  2. The MRU supervisor will attempt to contact you within 24 hours of receiving your form, and will make every effort to resolve your issue at that time
  3. If the supervisor cannot resolve the matter themselves, they will inform you of what action they intend to take to resolve it
  4. If the issue is not resolved to your satisfaction, you can request to make a formal complaint
  5. Within 10 working days of this request, your complaint will be forwarded to the Professional Standards Department who will consider it and make a recording decision in accordance with the Police Reform Act 2002
  6. The Professional Standards Department will contact you to tell you what will happen next

Still unhappy?

If you wish to make a formal complaint, as opposed to reporting your dissatisfaction, please visit our complaints page.

Complainant Personal Details
Complainant Contact Details
Agent Details (family member, friend or solicitor to act on your behalf)
Complaint Details
Please describe the circumstances that have led to your complaint. Include details of: • Who was involved? • If there was any damage or injury • What was said and done? • Summary of your complaint
If your complaint relates to discrimination, please tick if it refers to any of the following:








Please include Rank, Number, Forename, Surname and Location
Witness to the incident (leave blank if unknown or not relevant)
Additional Information (Use this section for any other relevant information).
Form completed by (if completed by Force)
Equality of service monitoring form
The Police Service is committed to providing Equality of Service in terms of dealing with members of the Public regardless of race, gender, marital status, colour, nationality, religion or belief, ethnic or national origin, sexual orientation, age or disability. This commitment applies to all issues in relation to dealing with members of the public. In order that we may monitor and maintain Equality of Service would you please answer the following questions? However, if you would prefer not to say it will not affect your complaint in any way.
Confirmation