Cold callers – if in doubt, keep them out!

North Wales Police would like to remind residents to be aware of ‘cold callers’.

Doorstep crime can take a number of forms but is carried out by criminals who deliberately target the most vulnerable members of our communities.

Unfortunately these days, not everyone who calls at your door is who they seem. So, you should always be on your guard. The person stood on your doorstep could be a legitimate caller, a rogue trader, or even a distraction burglar. But don't worry. If you read on and always follow our three step plan, you'll know exactly what to do. And remember genuine callers won't mind waiting whilst you make the appropriate checks.

The Three Step Plan:

Remember genuine callers will not mind waiting. It's your home. You don't have to let anyone in!


If in doubt, keep them out. It sounds simple, but if you don't let someone in - they will go away. Don't let them pressure you into opening the door.


Be prepared. Be in control. Think about what to say to doorstep cold callers in advance. Keep a list of key contact numbers near your phone so you can check out legitimate callers. Ask all other unwanted callers to go away.


Call a neighbour or the police. Contact a local relative or nominated neighbour who can help verify a cold caller. If you think someone is a rogue trader call North Wales Police on 101. To report a distraction burglar or rogue trader who has taken your money and is still in the area - call 999.

If you do happen to get caught off guard and a cold caller does manage to get into your house, let us know about it as soon as possible. There's nothing to be embarrassed about, and the sooner we know about it, the better chance we have of catching them and recovering your property.

North Wales Police work closely with local authority Trading Standards Teams and local partnerships to reduce this type of crime.

Further information is available via:

If you would like further information or advice, please contact a member of your local Community Safety Team via 101.

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