Community Trigger ASB Case Review

The “Community Trigger” Anti-Social Behaviour Case Review is part of the Anti-Social Behaviour, Crime and Policing Act 2014, and was introduced across North Wales on 20th October 2014.

The purpose of the Community Trigger is to review specific cases and actions that have been taken as a result of anti-social behaviour incidents being reported. The aim is to ensure that appropriate levels of enforcement and support are either in place or have been considered.

The process acts as a “backstop safety net for victims” (individuals or groups of individuals) who have:

  1. Suffered from and reported at least three incidents of anti-social behaviour in a six month period. 
  2. Reported each of these incidents within one month of the incident occurring.

You can request for your case to be reviewed by a panel providing it meets certain criteria.  The review panel will be drawn from relevant organisations that will look collectively at the issues you have reported.  They will also look at any actions that have been undertaken to determine if that action was adequate based on reasonable expectations and timescales.  The review panel may make recommendations for further action to be taken in order to try to resolve the problem.

A Community Trigger case review is not a complaints process.  If you want to make a complaint about an individual’s conduct, you must use the complaints procedure of that individual’s specific organisation.

If you reported the ASB incidents directly to North Wales Police, please continue to the next section. 

However if you have reported the incidents to other agencies (and not the police) then please make contact with them direct and follow their community trigger process.  Contact telephone numbers can be found below:

  • Anglesey County Council – 01248 750057
  • Conwy County Council – 01492 574000
  • Denbighshire County Council – 01824 706101
  • Flint County Council – 01352 702590
  • Gwynedd County Council – 01766 771000
  • Wrexham Borough County Council – 01978 292000
  • North Wales Housing – 01492 572727
  • Grwp Cynefin – 0300 1112122
  • Cartrefi Cymunedol Gwynedd – 0300 1238084
  • Cartrefi Conwy – 01745 335361
  • Clwyd-Alun – 01978 364449
  • Betsi Cadwaladr University Health Board – 01248 682682 (ext 2665)
Who can request a community trigger case review?

Any victim who has reported three incidents of anti-social behaviour within a six month period can request that a case review be considered.

Case reviews can also be requested by a third party such as an MP, AM, local councillor, community group, or a carer for a vulnerable person or for someone whose disabilities would prevent them from making the request themselves.

A third party can only request a case review on behalf of a victim if they have the victim’s signed consent.  Checks will be made to ensure that third party requests are genuine; the victim will be contacted to ensure that they are happy with the request being made.

When can you request a community trigger case review?

You, or someone authorised to act on your behalf, can request a case review if:

  1. You have formally reported three separate incidents of anti-social behaviour within a six month period to North Wales Police, the relevant County Council, the relevant Registered Housing Provider or the Local Health Board.
  2. You must have reported each incident within one month of it taking place and the reports must have been officially recorded on the organisation’s recording system.
  3. The application to use the Community Trigger is made within 6 months of the report of anti-social behaviour.

The case review meeting will consider whether adequate action based on reasonable expectation and timescales has been carried out to resolve the issues you have reported.  In considering whether actions have been adequate and reasonable expectation and timescale met, regard will be made to the organisation’s anti-social behaviour policy and procedures and service standards.

In preparation for the case review meeting, the North Wales Police Community Safety Office will invite organisations who have been involved in your case to give them information about what action, if any, has been taken. 

If, for any reason, your case does not progress to a case review meeting, the issues may be referred to the most appropriate organisation for further consideration. You cannot further request a case review to be undertaken unless new incidents have occurred since you were notified that the case would not progress to a case review.

How can you request a community trigger case review?

There are five different ways to begin the case review process - please use whichever is most convenient for you:

  1. Fill in this form and submit online (completed example at end of this document as a guide)
  2. E-mail community.trigger@nthwales.pnn.police.uk stating you wish to invoke the community trigger
  3. Telephone 101 and inform the call handler that you wish to invoke the community trigger
  4. Write to the Anti-Social Behaviour Officer at North Wales Police, Divisional Headquarters, Ffordd William Morgan, St Asaph Business Park, St Asaph, Denbighshire, LL17 0HQ
  5. Call at your local police station during the relevant opening hours and inform the front counter staff member that you wish to invoke the community trigger
What will happen to your request for a case review?
Stage 1
Trigger application form completed and sent to the Community Safety Department.
North Wales Police will acknowledge receipt of your completed request form within 5 working days.
Within 15 working days from initial receipt, an ASB Co-ordinator will make contact and advise whether the trigger threshold has been met.
If confirmed your case will move to Stage 2.
You will then be notified when your request will be taken forward for a case review.
Stage 2
The case review meeting will discuss your case and actions undertaken.
It will consider whether adequate actions were undertaken to deal with your case based on reasonable expectation and timescales, with due regard to that organisation’s anti-social behaviour policy and procedures and service standards.
Within 5 working days of the case review meeting the proposed actions will be discussed with you.
Your case will then move to Stage 3.
Stage 3
An Action Plan will be developed and monitored.
A Decision/Action letter will be written and signed off by the ASB Tasking Chair and sent to you.
If you are unhappy with the decision/action the case will move to Stage 4.
Stage 4
In going to Stage 4, you are saying that you are unhappy with the decisions of the multi-agency ASB Tasking group.
You will need to write to the NWP Head of Community Safety at the following address within 14 working days of being notified of the decision of the panel highlighting why you are unhappy with the decisions made and what your expectations were.  (Address below.)

North Wales Police
Community Safety Department
Divisional Headquarters
Ffordd William Morgan
St Asaph Business Park
St Asaph
Denbighshire
LL17 0HQ

Completing the case review request forms

Here is an example of how to complete the request form.

  North Wales Police 2014 North Wales Police 2015
Number of applications for Community Triggers received 1 2
Number of times the threshold for review was not met 1 1
Number of anti-social behaviour case reviews carried out 0 1
Number of anti-social behaviour case reviews that resulted in recommendations being made 0 1