I want to...
chat with an operator online
make a general non-crime enquiry
report a hate crime
report lost or found property
say thanks for the service received
say that I'm unhappy with the service
make a complaint
contact the NWP Professional Standards Department
contact Custody
request a Community Trigger review
make a media enquiry
make a Freedom of Information request
make a Data Protection enquiry
enquire about firearms licensing
enquire about abnormal loads
enquire about the Bikesafe scheme
submit a General Aviation Report via AOPA's OnlineGAR system
report suspicious activity/behaviour at a port/airfield
front counter services
Victim of Crime: request an update
Write to us:
North Wales Police Headquarters 
Abergele Road
Colwyn Bay
LL29 8AW
* If you know the officer or department you wish to receive your letter please include this as the first line of the address.
In an emergency, dial 999

Use a text phone to call the Typetalk emergency line on 18000

For non emergency calls, please dial 101 or 0300 330 0101

We welcome correspondence in Welsh or English.

How much does it cost to call 101?

Calls to 101 (from both landlines and mobile networks) cost 15 pence per call, no matter what time of day you call, or how long you are on the phone.

The 15p cost of the call goes to the telephony providers to cover the cost of carrying the calls. The police and government receive no money from calls to 101.

Accessible contact methods:
  • SMS: 66767
  • NGT Relay (formerly known as TextRelay): 18001 101
Emergency text messaging service

If you cannot make voice calls, you can now contact the 999 emergency services by SMS text from your mobile phone. Emergency 999 is part of the standard 999 service which has been designed specifically for people with hearing loss or difficulty with speech.

You can only use this service if you have registered with emergencySMS first.

Emergency SMS – Contact 999 by SMS text. You must register to use this service.

To register, text ‘register’ to 999. You will get a reply then follow the instructions you are sent. If you require more information, visit:-

Phone us:
Department Number Hours Available
Abnormal Loads 01492 805407 09.00 - 17.00 Mon - Fri
Bikesafe 01492 804135 09.00 - 17.00 Mon - Fri
Data Protection Enquiries 01492 805125 09.00 - 17.00 Mon - Fri
Firearms Licensing 01745 539394 10.00 - 14.00 Mon - Fri
Police Registration Certificates 01492 804120 09.00 - 17.00 Mon - Fri
Ports & Aviation Policing 01407 724444 09.00 - 17.00 Mon - Fri
Contact our Recruitment team:
Team Email Phone
Police Officer recruitment SSFPCRecruitment@nthwales.pnn.police.uk  01492 805000
PCSO recruitment SSFPCSORecruitment@nthwales.pnn.police.uk 01492 805000
Specials recruitment SSFSpecialsRecruitment@nthwales.pnn.police.uk 01492 805000
Police Staff recruitment SSF.Recruitment@nthwales.pnn.police.uk 01492 805000
North Wales Police Public Confidence Survey:

Chief Constable Polin and the North Wales Police and Crime Commissioner Arfon Jones have commissioned a public confidence survey of North Wales residents. This is the fourth annual survey, and gives the public of North Wales the opportunity to feed back their perception of services provided by the Police, feelings of confidence and safety, and their general views of policing. The public are also asked about their views on the priorities set by the Police and Crime Commissioner. The survey is undertaken by Opinion Research Services, based in Swansea, who are contacting randomly chosen members of the public between now and the end of December. The survey should only take 10-15 minutes to complete. Welsh speakers can complete the survey in Welsh as all interviewers are bilingual.

Our partner agencies (not police numbers)
North Wales Fire & Rescue (non-emergency enquiries) 01745 535805
Welsh Ambulance Services (non-emergency enquiries) 01745 532900
Betsi Cadwaladr Health Board 01248 384384
Ysbyty Gwynedd (Bangor) 01248 384384
Ysbyty Glan Clwyd (Bodelwyddan) 01745 583910
Wrexham Maelor Hospital 01978 291100
Police and Crime Commissioner 01492 805486
Anglesey County Council 01248 750057
Gwynedd Council 01766 771000
Conwy County Council 01492 574000
Denbighshire County Council 01824 706101
Flintshire County Council 01352 752121
Wrexham County Council 01978 292000