Unhappy with the Service

If you are unhappy with the service provided by North Wales Police

North Wales Police is commited to ensuring North Wales is one of the safest places in the United Kingdom to live, work and visit. Our team of officers and staff are constantly working to provide the visitors and residents of North Wales with the highest quality of service. However, we don't always get it right. If you are unhappy with the service you have received from North Wales Police, please take a few minutes of your time to complete the form below and let us know how we can improve our service.

This form should not be used to register formal complaints against individuals or employees of the force. If you would like to make an official complaint about an individual staff members conduct, please click on the following link to be taken to information about the to the police complaints procedure.

When completing this feedback, please provide as much information as possible.

Dissatisfaction feedback

What happened?
Which staff member are you contacting us about?
Was anyone else involved?
What made you contact us?
Do you have a reference number?


Would you like us to contact you in response to your feedback?


Your email address
Your contact number