Banking Fraud - Be alert

North Wales Police are warning the public to be alert to a particular fraud that is instigated by an unsolicited telephone call.

Victims across the North Wales area have been receiving telephone calls from persons purporting to be from either the Metropolitan Police fraud department or high street bank fraud departments reporting that there has been suspicious activity on their bank account which is being investigated.

The caller knows that this is false and then advises the victim to transfer significant amounts of money to a secure account. The caller advises this to be carried out at their local branch, but not to tell the bank about the call, or why the money is being transferred as the banks or staff may be a part of the original fraudulent activity.

Some victims have withdrawn thousands of pounds from their current accounts. Enquiries are currently on-going.

North Wales Police is urging people to make elderly or vulnerable relatives or friends aware of this type of crime, and to remind them never to reveal account numbers, sort codes or PIN numbers over the phone, as legitimate banks would never ask for these

PC 1602 David Hall, Financial Abuse Safeguarding Officer, gives the following advice:

  • If you receive a telephone call from someone asking you to withdraw or transfer money from your accounts, end the call immediately and report the incident to the police using 101 or to Action Fraud on 0300 123 2040 or online at

  • Do not give personal details including banking details to anyone you do not know following unexpected requests for money made either in the street, on the doorstep, over the telephone or internet as these details can be used to steal your identity.

  • Beware of cold calls even when the caller appears to have personal information such as your address or bank account details. Legitimate callers will never be offended if you ask to call back in order to confirm their identity. When doing so always use a phone number that you have obtained from previous correspondence or an independent source such as phone book or an official website. The callers will sometimes give a number for you to call back, however they will not disconnect the original call.

  • If you want to call your bank, then do so from another telephone or visit your local branch.

  • If you suspect you’ve lost money immediately call your local police on 101.

  • We would encourage the public to use social networking to get this message out to as wide an audience as possible. The more people who know about it the less chance there is of them becoming a victim.