Vote of confidence for North Wales Police

People have  confidence in North Wales Police and the belief that officers do a good or excellent job is on the up, according to results from the latest public confidence survey.

Photo of a police car

Chief Constable Mark Polin and the North Wales Police and Crime Commissioner Arfon Jones commissioned a public confidence survey of North Wales residents which was carried out by Swansea based Opinion Research Services at the end of December. 

This fourth annual survey gave 1,500 residents across North Wales the opportunity to give their views on services provided by North Wales Police, policing in general and to say how they feel about confidence and safety.

They  were also asked about their views on the priorities set by the Police and Crime Commissioner, which continue to be supported to the same level as last year’s survey.

The survey showed that the majority (91%) of residents are confident in North Wales Police, with those who see police officers ‘often’ or ‘sometimes’ significantly more likely to say this.

Most agreed that the police would treat them with respect if they had contact with them for any reason (92%) and that the police treat everyone fairly regardless of who they are (80%).

Around three quarters of residents feel the police in their local area are doing an excellent/good job – this is a significant increase of 4 percentage points when compared with the 2016/17 survey.

Chief Constable Polin said: “This survey is important to use because it captures the opinions of local people and the communities that we serve here in North Wales. I am pleased to see that we continue to be on an upward trend and I am grateful to all our officers and staff who work hard to deliver a top quality service. It is incredibly important to us that the public in our areas judge our service to be strong and have confidence in us as an organisation.”

The results also showed that:

  • 95% of residents feel safe in their own home; with those living in Western areas (97%) significantly more likely to say this
  • Over 9 in 10 residents feel safe in their local area on the street in the daytime (96%) with just over three quarters feeling safe (77%) at night
  • 89% said they feel safe from crime and disorder living in North Wales generally with those aged 16-34 (93%) significantly more likely to say this
  • The majority of residents feel they are responsible for their own safety, with almost 9 in 10 (87%) saying they are responsible in their own home
  • 34% think the level of crime in North Wales has increased over the last 12 months; with those living in the most deprived areas significantly more likely to say this
  • Over half of residents recall seeing police officers either often or sometimes in the course of their normal week; with 44% seeing PCSOs often or sometimes
  • Residents in the most deprived areas of the Force are more likely to agree that Police are dealing with the things that matter to the community
  • Over half (55%) of residents feel that the current level of police resources in North Wales is low/very low. This is significantly higher when compared with the 2016/17 survey
  • Significantly more residents are using the North Wales Police social media (including Twitter and Facebook) than 12 months ago.

Police and Crime Commissioner Arfon Jones said: “People do not report crime unless they have confidence that they will be treated with respect and that their reports will be fully and properly investigated.

“The survey results shows an overall pattern of improvement across almost all sections, which is particularly heartening to see.

“Whilst the overall picture is positive, there is no room for complacency. Communities need to feel that the police care about them and what is going on in their area. I am determined to do everything that I can to make sure that this continues to  happen.”

Copy of the report