"Police, what's your emergency?"
What is a Communications Operator?
As the first point of contact for the public, yours will be the voice talking someone through what may be their most distressing moments. You'll hear upsetting things, but you'll need to stay calm and professional to get the details that colleagues need in order to act. The decisions you make could be life-changing for the person on the other end of the line, so it's vital that you can work under pressure.
Every call you receive from the public needs careful assessment and swift decision making. If police action is needed, you'll use dispatching skills to evaluate what resources are available and how best to deploy them. You'll be the conduit between multiple agencies, making sure every incident is resolved in the best possible way.
No two calls are the same. If you're looking for a challenge and thrive on variety, read on to learn more about this unique role.