"Police, what's your emergency?"
What is the Joint Communications Centre?
Our control room - the Joint Communications Centre (or JCC) - really is a crucial hub within Team NWP. Not just responsible for answering 999 and 101 calls, this busy department interacts with a wide variety of units across the force, as well as agencies including fire and ambulance, social services, the Betsi Cadwaladr health board, county councils and more.
In 2016, the JCC dealt with over 83,000 emergency 999 calls and more than 330,000 non-emergency calls - this equates to approximately 1200 calls per day. During the summer holiday period the North Wales population is boosted by tourists, causing call volumes to increase. It's a challenge that our team of Communications Operators never fail to rise to.
Many people think North Wales is a quiet, sleepy area made up of pretty countryside and beaches. But it's actually more diverse than that. Yes, there are a lot of rural areas and a lot of coastline, but there are also university cities, major ports and trunk roads. There's a nuclear power station. And of course there's Snowdonia National Park, which may not see a lot of crime but does bring its own unique challenges.
The JCC deals with incidents relating to all of these areas. It could be someone calling to report their holiday caravan has been broken into while they were on the beach, or that there has been a collision on the A55, or that their child has gone missing. Whatever the next call brings, our Communications Operators are always ready to listen and act.