Communications Operators

"Police, what's your emergency?"

What is a Communications Operator?

As the first point of contact for the public, yours will be the voice talking someone through what may be their most distressing moments. You'll hear upsetting things, but you'll need to stay calm and professional to get the details that colleagues need in order to act. The decisions you make could be life-changing for the person on the other end of the line, so it's vital that you can work under pressure.

Every call you receive from the public needs careful assessment and swift decision making. If police action is needed, you'll use dispatching skills to evaluate what resources are available and how best to deploy them. You'll be the conduit between multiple agencies, making sure every incident is resolved in the best possible way.

No two calls are the same. If you're looking for a challenge and thrive on variety, read on to learn more about this unique role.

"Nothing fills me with more pride than seeing our team all work together, especially when it’s a particularly tough shift."

What is the Joint Communications Centre?

Our control room - the Joint Communications Centre (or JCC) - really is a crucial hub within Team NWP. Not just responsible for answering 999 and 101 calls, this busy department interacts with a wide variety of units across the force, as well as agencies including fire and ambulance, social services, the Betsi Cadwaladr health board, county councils and more.

In 2017, the JCC dealt with over 83,000 emergency 999 calls and more than 330,000 non-emergency calls - this equates to approximately 1100 calls per day. During the summer holiday period the North Wales population is boosted by tourists, causing call volumes to increase. It's a challenge that our team of Communications Operators never fail to rise to.

Many people think North Wales is a quiet, sleepy area made up of pretty countryside and beaches. But it's actually more diverse than that. Yes, there are a lot of rural areas and a lot of coastline, but there are also university cities, major ports and trunk roads. There's a nuclear power station. And of course there's Snowdonia National Park, which may not see a lot of crime but does bring its own unique challenges.

The JCC deals with incidents relating to all of these areas. It could be someone calling to report their holiday caravan has been broken into while they were on the beach, or that there has been a collision on the A55, or that their child has gone missing. Whatever the next call brings, our Communications Operators are always ready to listen and act.

About the role

Everything you need to know about being a Communications Operator

Find out more about being a Communications Operator

How to apply

Everything you need to know about the training programme and application process

Learn more about how to apply